🚨 🚨 CORONA UPDATE 🚨🚨
UNDER CURRENT GUIDELINES WE WILL REMAIN CLOSED UNDER TIER THREE

BOOK HERE

TERMS AND CONDITIONS

GENERAL

Below are the Terms and conditions for any booking of any activities provided by Paradise Ventures Ltd, trading as Bounce Central Company number 11560742 whose registered office is located at Suite 2 Mayden House Long Bennington Business Park, Main Road, Long Bennington, Nottinghamshire, England, NG23 5DJ and any and all ancillary products at the location set out in Bounce Central’s booking confirmation (the ‘Activities”).

 

When you book with Bounce Central, these Terms and Conditions define the agreement between us and let you know what to expect from Bounce Central and what we expect from you. If you have any questions about our Terms and Conditions, please call our Customer Services team on 0161 794 0677.

BOOKINGS

  1. Bookings are made when we receive the appropriate deposit and receipt of any funds is confirmed by email. Bookings can be made either online, by telephone or on site at our Bounce Central trading address. Upon receipt of the deposit, this confirms acceptance of our terms and conditions and that you ensure that all members of your party are aware of and accept these terms and conditions and adhere to them.
  2. All bookings require signing the Risk Acknowledgement and Disclaimer for all attendees prior to participation in all activities.
  3. Any amendments to your booking must be made as soon as possible. Bounce Central shall do its upmost to accommodate any reasonable amendments where possible.
  4. All participants are advised to arrive 25 minutes prior to session to allow for check in and to observe the safety briefing video. Any late arrivals may not be permitted to attend the allocated session and no compensation or refunds will be payable.
  5. Any error or omission in any booking confirmation issued by Bounce Central is eligible for correction without the client’s liability. Please endeavor to make us aware of any errors on receipt of the booking information
  6. Deposits can be made by debit and credit card. Please be advised that all deposits are non-refundable. The balance for any bookings must be paid in full prior to your session starting or your children will not be able to attend session and Bounce Central have the right to refuse access under these circumstances.
  7. Any variation from these terms and conditions shall not be binding unless confirmed in writing by Bounce Central. Where changes to your booking are necessary due to safety or other statutory requirements Bounce Central reserves the right to make these changes.
  8. If any prices are subject to change between the date of booking and the date of your session, neither the client or Bounce Central will be liable for any variation from the price agreed at the time of booking. This also applies to any agreed refunds.
  9. Gift vouchers are none refundable or replaceable in the event of loss, theft or damage. Please ensure that you look after your gift voucher and have it available to present on the day of your session.

PARTY AND GROUP BOOKINGS

  1. Any amendments, requests or special dietary requirements for food and beverage provided by Bounce Central must be made and confirmed in writing seven clear days prior to session.
  2. Minimum number of guests is ten, any fewer than this your booking will be able to proceed however the minimum charge for ten participants will still apply.
  3. Our party sessions consist of one hour of trampoline/ soft play time and thirty minutes in our designated party area unless otherwise stated/agreed. Your allocated party area must be promptly vacated when the thirty-minute allocation has finished to allow time for preparation for the next party.
  4. Excluding Birthday cakes, all other food and beverages must be provided by Bounce Central, unless prior agreement in writing has been made.
  5. All guests are required to arrive twenty-five minutes prior to your allocated booking and present themselves to your designated party host. Any participants that are excessively late may be refused the right to participate.
  6. Participants under the age of eighteen years require supervision of an adult. Children of four years and below requires direct supervision on the arena by an adult of a ratio no more than three children to one adult. Each party booking includes up to two supervising adults for children of four years and below to help accommodate

CHILD SUPERVISION

  1. Bounce Central does not take direct responsibility for the supervision of children under eighteen years. Our team will however endeavor to ensure that safeguarding measures are adhered too. We recommend that an adult is always on site to adequately supervise where necessary.
  2. Children or adults with special needs that are unable to understand and follow our safeguarding rules always require direct supervision on the activities by a supervising adult for both their and others safety. Please inform a member of staff on arrival and we will endeavor to meet any special requirements where feasibly possible to make your stay as safe and enjoyable as possible.

4 YEARS AND UNDER “TODDLERS”

  1. Children of four years and under are always considered as vulnerable and require direct supervision on the equipment to help adhere to safeguarding rules. This adult is referred to as the “Supervising adult” in all signage and documentation both on site and on our website and any other forms of media. Supervising adults must check-in as a participant and standard arena rules apply. Bounce Central provide a quiet zone referred to as our “Toddler area” for use of children and their supervising adult if needed and at the supervising adult’s discretion. Although Bounce Central allows the use of full trampoline arena for all ages, during busier times the supervising adult and child of four years and under may be restricted to use of the Toddler area only at the request of the court martial or management if they deem it is in the interest of the child’s safety. Bounce Central provide direct access to the toddler area if needed, please follow park signage, or ask a member of the team for any queries relating to our toddler safeguarding policies.

 

 

 

 

 

 

GROUP AND PARTY BOOKINGS

 

GIFT VOUCHERS

 

CANCELLATIONS

 

 

SAFETY

 

CLOTHING

 

LIABILITIES

 

REFUNDS AND AMENDMENTS

 

 

 

MISCELLANEOUS

 

FORCE MAJEURE